Computer Training

Yes, Jim’s IT provides one-on-one computer training for seniors. We understand seniors did not grow up with technology and can find it confusing and frustrating trying to learn all the functions of a new computer, iPhone, iPad or smart TV.

Our technicians are patient and understanding and build up your confidence, even if you are a complete beginner when it comes to computers and technology.

We can teach you how to use Microsoft Word, write and send emails, how to setup backups, use social media, and keep yourself safe online.

Yes, all our Jim’s IT technicians are patient and understanding, especially with holder, non-tech savvy customers. They will even type up basic notes for you or create little videos to help you learn.

Each training session is tailored to your learning style and level of understanding.

Yes, we can assist you in purchasing a new laptop. One of our technicians would speak with you to better understand your needs and find out how old your existing laptop is.

From there they can organise a new laptop for you, or you can purchase it directly from a retailer and they can set up your new laptop and teach you how to use it.

They will also transfer all your old files, emails and photos from your old laptop to your new laptop.

Yes, our computer technicians can teach you how to use emails. This can include writing and sending emails in Microsoft outlook or can include writing and sending emails in Gmail or Outlook.

Yes, we can teach you how to use Microsoft office. This can include Word, excel, PowerPoint or outlook.

Yes, we have computer technicians in all states and service all suburbs. To confirm we service your parents’ suburb please call our call center on 131 546 and they will be able to confirm.

Yes, our wifi technicians will be able to assist. They will need to come onsite and test and measure the wireless signal. They will also test your NBN box, NBN modem and any wifi extenders you have.

From there they will be able to run through their findings and make recommendations.

Jim’s IT has a 4.9 Google star rating for its exceptional customer service. Our technicians can teach you and mentor you on how to use any computer, software or tech gadget you have purchased.

We take the time to guide you through the learning process and can even write notes and build up your confidence until you are comfortable using technology by yourself.

Setting up a new computer can be complex and time consuming to do correctly. Being a little fearful is perfectly normal.

We generally recommend using a professional computer technician to do the initial setup including:

1. Office 365 Setup
2. Setting up email accounts
3. Installing programs
4. Installing anti-virus
5. Transferring files from your old computer.

Once the computer has been setup properly, then we can spend some time teaching you how to get the most out of it.

Yes, our computer technicians can provide social media training. This can include training on –

1. Facebook
2. Instagram
3. LinkedIn
4. Tik Tok

It’s best you speak with one of our Jim’s IT technicians on 131 546, to work out which social media platform you would like to focus on first.

Yes, we provide iPad and iPhone training. It’s common for our technicians to train couples and family members together, so each family member can help each other after the technician leaves.

We also provide one-on-one lessons for iPad and iPhone training.

This is quite common when Apple release a new iPhone or iPad or iOS software update.

Computer training sessions are usually around one hour. We can provide longer sessions, but we find one hour is enough time so we can cover enough training without overwhelming the customer.

If we need to cover a lot of training, we generally will split it up over multiple visits.

Yes, we can. It’s best you speak with one of our technicians directly on 131 546, so they can better understand what software platform you would like training on. If it’s specialised software, they may refer you to another Jim’s IT computer technician who is skilled in that specific software.

Yes, most of our customers are not tech savvy and some are complete beginners. Our technicians are supportive, patient and have a lot of experience teaching mentoring customers on how to get the most out of their computer, software packages and smart devices.

We can definitely assist you, and we are very comfortable with complete tech beginners.

Yes, our Jim’s IT smart TV technicians can set up streaming services on your older TV.

If you don’t want to purchase a new smart TV, we recommend using an Apple TV unit which will convert your older TV into a new smart TV.

We can setup the Apple TV unit, connect it to your wifi and sign up for streaming services such as Netflix, Stan, Kayo, Disney and all free to air catch up channels.

The apple TV unit is easy to us, and is compatible with all free and paid streaming services.

It takes less than 10 minutes to learn how to use an Apple TV unit, as the remote is very intuitive and easy to us.

The customers that can benefit the most from Jim’s IT computer training include people who run their own business as they will become more productive and save time by using software more effectively.

Also retired seniors who want to get the most out of their technology such as new Macbooks and iPads, who have a hard time learning or adapting on their own to new devices.

We find that most customers over the age of 50 + need or want some form or additional tech training or computer training.

Managing photos can be quite confusing and frustrating on a Windows computer. It is a little easier on an Apple Mac computer.

Either way, we can help you mange your photo albums, import photos from your smart phone or digital camera and teach you how to manage your photo albums.

Yes, we can help you migrate from a PC to a Mac. There are a number of specialised steps involved and it’s best to use a professional to do it correctly.

Once your Mac has been setup correctly, then there will be a small learning curve to adjust to use a Mac. We will help you and make the transition from PC to Mac smooth and pain-free for you.

Yes, we can provide computer training for groups of people. Depending on the size of the group, it is best to speak with one of our IT technicians on 131 546, so they can better gauge the best location for the training.

Yes, we can teach you how to perform basic computer maintenance on your PC, Mac or Laptop. This will extend the lifespan of your computer and make it run faster, for longer.

Yes, there are various software tools to make you more productive. Such tools include:

1. Microsoft Outlook Calendar
2. Microsoft One Note
3. Chat GPT
4. One Drive
5. Todoist

Speak with one of our technicians today on 131 546 , and they will be able to provide training on various software tools to make you more productive.