Virus Removal, Spyware & Malware Removal

The first thing we recommend is purchasing a paid anti-virus program, as the in-built windows defender security software is not adequate to protect against most viruses.

After you have purchased some anti-virus software, we recommend running a full anti-virus scan, and also downloading some anti-spyware software and running a full scan. If you suspect your computer is still infected call the computer technicians at Jim’s IT on 131 546.

90% of the time we are successful in removing a virus or malware, without damaging the operating system or damaging your files.

However, with extreme virus infections we may need to fully reinstall windows or the Mac operating system as the virus has done too much damage. And a fresh installation is the only thing that guarantees removal.

The most common symptoms of a computer virus are: the computer is very slow to use, strange pop ups are appearing, the internet is cutting out, programs randomly stop working, files are disappearing, and just generally strange erratic computer behavior.

Most viruses (around 95%) only affect Windows computers. However, there is a small and growing number of viruses and malware that effect mac computers. This is why we do recommend anti-virus software for Macs.

No, windows defender is extremely basic software and does not provide enough protection against computer viruses. Jim’s IT always recommends a paid anti-virus or internet security software.

A computer virus is software code that is usually embedded inside another program to cause damage to your data and files.

Malware is simply an umbrella term to cover all types of viruses, malware, spyware, and adware.

Spyware is a type of malware designed to collect personal information such as keystrokes, passwords and banking login details.

This depends on the type and version of the ransomware. Some ransomware can be fixed, other (newer types) cannot.

If your computer is infected with ransomware speak with a Jim’s IT computer technician on 131 546 so we can advise you on your situation and the best course of action.

Yes, we can assist. We will need to get more background to help isolate where the hackers have gained entry to your accounts and what other devices and accounts may be compromised.

Here are the top 5 most common signs your computer has virus or malware infection:

1. Slow computer performance
2. Unwanted pop-up ads
3. Strange & Suspicious Programs
4. Problems with anti-virus software
5. Freezing, crashing and error messages.

No, Jim’s IT does not recommend using two or more anti-virus programs at the same time. This will cause conflicts and slow down your computer.

Yes, Jim’s IT can provide you with our digital certificate, after we clean up and secure your computer. All banks will accept this digital certificate and will unlock your accounts afterwards.

Yes, we use special software to bypass this password lock installed by scammers. Once we do this, we will remove any remote access software and secure your computer.

Yes, we can assist. We will speak with you to get more background information and from there we will advise the best course of action to clean up and secure your computer.

The first step is to use secure passwords for all online accounts. We recommend that the passwords are all different. We also recommend setting up 2FA (2 Factor Authentication) on all your online accounts.

And keeping your computer up to date with security updates, and practice cyber vigilance when reading emails to prevent phishing attacks.