1. EDC is only an estimated timeframe, I may not be exact. Jim’s IT is under no obligation to have the service completed by the EDC, but will endeavour to complete the service within this timeframe.
2. Successful completion of the service is limited to the service of the unit itself, and Jim’s IT‘s satisfaction of completion.
3. Upon successful completion of the service, the customer will be invoiced and is required to pay the full amount owing on the service before the unit and it’s accompanying accessories and peripherals will be handed over by Jim’s IT
4. In the case a service of the unit is deemed unsuccessful by Jim’s IT, the customer will not be invoiced for the jobs deemed unsuccessful, and the customer will not be obligated to pay the cost attached to unsuccessful jobs.
5. During the service of the unit, Jim’s IT will list any additional jobs required and the cost involved. Upon completion of the service, Jim’s IT will not proceed further with additional jobs until authorised by the customer verbally or in writing ie. sms / email, with the customer agreeing to the additional costs.
6. Jim’s IT shall not be liable for any damage or loss of data, or any other damage resulting from data loss, even when the service agreed upon is data related. The company recommends that the customer backup important data before handing an item over for repair. Data integrity remains solely the responsibility of the customer. Recovery of data loss by any means will be charged at the current rate. Should the customer choose to have the data recovered.
7. The customer acknowledge just that non-warranted services completed by Jim’s IT, that are damaged by the customer or any other user, will not be warranted. This includes, but is not limited to: AC Jack repairs, shell / latch repair repairs, the repairs made without the need for replacement parts.
8. The customer acknowledges that the non-warranted services completed by Jim’s IT that include the replacement of parts, will have a three month Parts warranty attached. Labour in this case is not warranted, and the customer will incur a minimum of the standard service fee. Should another service be requested.
9. Should an operating system password be present on the system, the customer agrees that in the case of the company not being notified of the password upon creation of the service, Jim’s IT may remove the password when required for a full completion of service. The customer will be responsible for adding a password onto the relevant user account after the service is completed.
10. If the item listed in the service form are not picked up or dropped off within 14 days after the customer is contacted for delivery or collection, a storage fee of $20 per week is payable by the customer before the item will be released. Jim’s IT will not be liable for any loss or damage of the product if it is not been picked up for more than three months.
