VOIP Hosted PBX

PBX — or Private Branch Exchange — refers to a private telephone network used within an organisation. With a PBX, users can communicate to people within their business or to people outside of their business. A PBX allows businesses much more flexibility in self-configuration than regular phone lines and free calls between internal users.

These days, most PBX systems use Voice over Internet Protocol (VoIP) technology, which allows users to make voice calls using an internet connection rather than a regular phone line. Most VoIP phone systems have extremely good sound quality.

VoIP PBX can be deployed either on-premises or in the cloud, referred to as cloud PBX or hosted PBX. Hosted VoIP PBX is considered one of the most versatile and cost-effective business phone systems today. It provides a range of smart features such as call transfers, call recording, call queueing, interactive voice menus (IVRs), voicemail, music on hold, and more.

At Jim’s I.T, our quality VoIP phone systems for small businesses come with an array of high-value features, which can be configured for your entire account, or individual numbers only.

VoIP (Voice over Internet Protocol) technology works by converting a person’s voice into a digital signal, compressing it, and transmitting it over the internet. The digital data is uncompressed on the receiving end of the call, resulting in the sound heard through the receiver’s phone or device.

VoIP technology can be utilised via an on-premise PBX, or it can be hosted in the cloud (hosted VoIP PBX). While each setup differs, both VoIP phone system options are considered reliable business phone systems. Here are some of the differences between the two:

• On-premise VoIP — On-premise VoIP is a location-based phone system, which means that all phone hardware is housed on-site. Calls made via on-premise VoIP go through the physical call server via a dedicated voice network connection.
• Hosted VoIP — Hosted VoIP is a cloud-based phone system, which means that a hosted PBX provider supplies and is responsible for all necessary hardware, software and system maintenance. With this option, the business is responsible for purchasing and connecting the required desk phones or handsets.

No doubt, cloud PBX phone systems are a great business communication solution. As all software, hardware and system maintenance requirements are looked after by the PBX provider, and all data and software are hosted in the cloud, cloud PBX is a popular solution for businesses not wanting the burden or cost of setting up and maintaining on-site hardware.

The only significant setup requirement for businesses with cloud PBX phone systems is that of desk phones or handsets. Phone set-up is relatively simple and can generally be completed within a few simple steps as follows:

• Check that all phones and equipment are at the correct installation address
• Create a login name and password for your Admin Portal
• Follow the installation guides to install the phones and any other equipment
• Set up voicemail for each phone, as well as any of the additional features, such as auto attendant

Of course, as your trusted hosted VoIP PBX provider, you can be sure that we’ll provide you with any needed assistance along the way!

VoIP (Voice over Internet Protocol) is a technology that uses the internet to make phone calls rather than phone lines. As calls are routed through the organisation’s broadband connection, multiple calls can be made without requiring several telephone lines, saving the organisation both money and hassle.

“Cloud” refers to services and software that run on the internet rather than through a local server or device. The main advantage of the cloud is that data and services are available wherever there is a reliable internet connection. Cloud phone systems are entirely virtual and therefore don't rely on complex on-site PBX hardware to manage business calls.

Put simply, VoIP is the connection through which cloud calls are transmitted — cloud-based phones rely on VoIP technology to operate.